Service Intelligence Platform
Aquant’s AI-driven technology surfaces organization’s deepest insights and makes them actionable for solving complex service challenges. The result is more efficient service delivery at a lower cost.
With the power of machine learning, you can optimize the efficiency of your field team, get insights into your service performance and identify and mitigate risks to your business.
We bring your scattered data together
With machine learning, Aquant analyzes service data that lives across your organization -- CRMs, WFMs, parts inventory, field notes, knowledge articles, Excel documents - wherever information about your products and services live.
We understand the way people talk
The platform’s Natural Language Processing algorithms interpret the differences in the way service issues are described and map them to the right solution.
Valuable human insight meets artificial intelligence
Your organization’s experts validate and optimize our findings, based on their tribal knowledge.
Features
Automated Insights
Aquant empowers service leaders to monitor and optimize service performance metrics that drive business performance.
How it Works
Automated Insights
Aquant empowers service leaders to monitor and optimize service performance metrics that drive business performance.
How it works:
- The platform monitors and assesses individual and team performance KPIs in real time.
- Evaluate how your organization is performing on metrics like first contact resolution, parts consumption, first time fix rate, and more.
- Assess individual performance so you can identify your strongest agents and q technicians, and which team members need additional training and support.
- Deliver data back to your CRM and other systems, so you can leverage your standard reporting interface to evaluate metrics that matter to you
Job Prioritization
The service intelligence platform automates your technician job schedule based on your business priorities.
How it Works
Job Prioritization
The service intelligence platform automates your technician job schedule based on your business priorities.
How it works:
- The platform monitors and assesses individual and team performance KPIs in real time.
- Evaluate how your organization is performing on metrics like first contact resolution, parts consumption, first time fix rate, and more.
- Assess individual performance so you can identify your strongest agents and q technicians, and which team members need additional training and support.
- Deliver data back to your CRM and other systems, so you can leverage your standard reporting interface to evaluate metrics that matter to you
Parts Pickup Optimization
Aquant can help you find the fastest ways to get the right parts to the right jobs. Eliminate the inefficiencies of assigning fan associated depot for each customer.
How it Works
Parts Pickup Optimization
Aquant can help you find the fastest ways to get the right parts to the right jobs. Eliminate the inefficiencies of assigning fan associated depot for each customer.
How it works:
- The platform monitors and assesses individual and team performance KPIs in real time.
- Evaluate how your organization is performing on metrics like first contact resolution, parts consumption, first time fix rate, and more.
- Assess individual performance so you can identify your strongest agents and q technicians, and which team members need additional training and support.
- Deliver data back to your CRM and other systems, so you can leverage your standard reporting interface to evaluate metrics that matter to you
FDACompliance
Aquant automatically identifies non-compliances based on configurable criteria, making it easy to stay in compliance with regulations.
How it Works
FDACompliance
Aquant automatically identifies non-compliances based on configurable criteria, making it easy to stay in compliance with regulations.
How it works:
- The platform monitors and assesses individual and team performance KPIs in real time.
- Evaluate how your organization is performing on metrics like first contact resolution, parts consumption, first time fix rate, and more.
- Assess individual performance so you can identify your strongest agents and q technicians, and which team members need additional training and support.
- Deliver data back to your CRM and other systems, so you can leverage your standard reporting interface to evaluate metrics that matter to you
Risk Assessment
Aquant’s configurable risk assessment features identify patterns, predict risks, and support resolution.
How it Works
Risk Assessment
Aquant’s configurable risk assessment features identify patterns, predict risks, and support resolution.
How it works:
- The platform monitors and assesses individual and team performance KPIs in real time.
- Evaluate how your organization is performing on metrics like first contact resolution, parts consumption, first time fix rate, and more.
- Assess individual performance so you can identify your strongest agents and q technicians, and which team members need additional training and support.
- Deliver data back to your CRM and other systems, so you can leverage your standard reporting interface to evaluate metrics that matter to you